Poor Customer Service Apology Letter

By | November 6, 2014

A poor customer service apology letter is written by a person to apologize for their poor customer service. These types of letters are generally written in response to the complaint made by a customer regarding poor services. The letter is generally written by the manager or any other senior staff member and must mention the steps taken by the management to deal with the complaint. A sample is given below for reference.

Sample Poor Customer Service Apology Letter:


Mr. Johnny Walker

098 Lord Byron Lane


Dated: 08.20.2014

Dear Mr. Walker

Subject: Poor customer service apology letter

This letter is a response to your complaint lodged against our customer service cell on 08.10.2014. We are sorry for the behavior of our customer care executive and we assure you that you will not face anything like this in future.

We understand that you had called our customer care cell with the intention of tracking your package delivery. But instead of getting a prompt response, our customer care executive spoke rudely to you and did not give you the details you were looking for. Please know that the executive has been severely reprimanded.

We are also glad that you reached out to us as this gave us an understanding of the areas we need to watch and improve.

I hope you will continue to consider us for future business dealings. Once again we are really sorry for the poor customer service and assure you that this will not happen again.

Yours sincerely

David Archer

Customer Service Manager