I bought a refrigerator from your store last week and I would like to complain about the condition of the new refrigerator. I have been using it for only a week and it is already malfunctioning. The refrigerator does not get cold enough and the freezer cannot make ice no matter what I do. The product brochure also states that it instantly defrosts but it does not do this. The item I purchases has a one-year warranty and I want to have it replaced as soon as possible. As per the warranty, I can also avail of my money back in case I am not satisfied with the product replacement. I have attached the receipt and warranty for your reference.
I hope you would promplty look into this matter. I have been a regular customer of your store for many years now and this is the first time I have been dissatisfied with your product.