General Complaint Letter

Ms. Priyal Kudesia

KK Nagar, GK Ground

Madurai, Tamil Nadu

April 8, 2010

Mr. Ninad Kambli

Customer Service Representative

Efficient Electronics

Madurai, Tamil Nadu

Dear Mr. Kambli,

I bought a refrigerator from your store last week and I would like to complain about the condition of the new refrigerator.  I have been using it for only a week and it is already malfunctioning.  The refrigerator does not get cold enough and the freezer cannot make ice no matter what I do.  The product brochure also states that it instantly defrosts but it does not do this.  The item I purchases has a one-year warranty and I want to have it replaced as soon as possible.  As per the warranty, I can also avail of my money back in case I am not satisfied with the product replacement.  I have attached the receipt and warranty for your reference.

I hope you would promplty look into this matter.  I have been a regular customer of your store for many years now and this is the first time I have been dissatisfied with your product.

Sincerely,

Ms. Priyal Kudesia