Please treat this letter as a formal complaint against your Department, for not settling my Car Insurance Claim, bearing reference number 2345 ABC.
I met with Mr. Wolfe who is handling my case several times and submitted all the necessary papers. Though I get assurances that everything is in order and I should be getting my cheque soon, nothing has materialized for the past one month.
I regret to inform you that I have never had to face such problems in all my previous dealings with you.
I request you to kindly look into the matter and settle my claim at the earliest. I am enclosing a copy of all the documents I had submitted earlier for your perusal.