A customer service complaint letter is often written because of the unsatisfactory services offered to the customer. The letter is normally addressed to the firm and should be written in a formal tone. It should contain a description of the incident which led to your complaint.
Sample Customer Service Complaint Letter
Mr. John Smith,
56-H, Park Street,
Dear Mr. Smith,
Subject: customer service complaint letter
I am writing this letter to lodge an official complaint about the unsatisfactory customer service that I received in your store located at Park Street on 15th July.
I have been visiting your store for a long time period now but the last time I visited your store, I was completely disappointed with the kind of service offered. When I walked into the store, I kept wandering for almost 5 minutes before any of the staff stepped in to ask my requirements. I was completely treated as invisible for those 5 minutes which felt insulting. After I was asked about my requirements, the staff members were very casual and kept refusing about the other varieties available in the stock.
When I could not find anything suitable and tried to walk out of the store, I even overheard a disgraceful comment from one of the staff members which was beyond my tolerance. I tried to lodge a complaint immediately but was informed that I had to go through a formal complaint procedure which is why I am writing a letter to you.
Kindly go through my complaint and take appropriate measures to teach and train your staff about ethics and basic manners.
Thanks for going through my complaint.