When a customer has a complaint about the bank account which is not resolved, he or she can write a complaint letter to manager, clearly stating the problem and requesting to take an action on that. This complaint letter should be precise citing the nature of the complaint clearly. Here is a sample complaint letter to bank manager.
Sample Complaint Letter to Bank Manager:
Mr. Kevin Stewart,
133, Joans Street,
New York, SA 14434
Date: 22nd October, 2014
Subject: Complaint letter regarding debit card of A/c No: 0003476555
Dear M. Stewart,
It is with regret I am writing this to you to notify you about my unpleasant banking experience in your branch. I have an account with your bank for the past three months and my account number is 0003476555.
When I joined the account your executive informed me that I will receive my Debit card within 15 days of opening the account. But till date I have not received my Debit card. As you know it is very difficult for me to come to the bank physically to withdraw money each time.
I have followed up with your staff and customer care department several times and nothing is materialized till now. I am writing to you with deep regret as a last resort and this is not expected from a renowned bank like yours.
I request you to kindly look into this matter and do the needful so that I can get my Debit card.
Thanks for your time and I will appreciate an immediate action on this matter.